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+39 0362621377

Customer service

Home / Customer service

We truly hope to fully satisfy our clients.

For any doubt or question about the products, the terms of sale, payment and delivery, please write to info@caffeernani.com or call us on +39 0362621377 from Monday to Friday, from 9.00 to 17.00.

Payment methods

You can use two methods of payment: credit card and Paypal

The order amount will be charged only at the time of actual delivery of the products, even in case of subscription.

Delivery Cost

In case of subscription with deliver in Italy, delivery is always included in the quoted price.

In the case of purchase from the catalog with delivery in Italy, you must add € 6.5 for purchases in the ordinary manner except that you do not do a purchase for amount greater than € 75.00. Above that amount the delivery is free.

In case of subscription with delivery outside Italy, the delivery costs € 15 or € 25 more on the basis of the delivery country.

In case of purchase from the catalog with delivery outside Italy you need to add € 15 or € 25 (depending on the country where we shall make the delivery) for purchases in the ordinary manner except that you do not do a purchase greater than € 120 or € 150 on the basis of same criteria. Above that amount the delivery is free.

Delivery methods

We will send the ordered products by courier within approximately 24 business hours from acceptance of the order. Delivery is usually within 4 to 5 working days.

Orders received on Saturday and Sunday will be processed the following Monday; orders received during the holidays will be processed the next business day.

In case of subscription, the timing is different. Please refer to the explanations relating to that mode of purchase for more details.

The courier delivers from Monday to Friday from 9:00 to 17:00. The delivery terms are provided for informational purposes only and are not binding as delivery is the responsibility of the carrier and Ernani. If you wish to report the failure or delay in delivery of products, our Customer Service is ready to help in the dialogue with the courier.

The courier charge will carry out a delivery attempt during the day, when no one is in the house, the same will leave notification of non-delivery ticket indicating a telephone number to be called.

For shipments on the territories other than Italy the recipient of the goods is responsible for paying taxes and customs duties as provided by the regulations in force in the territory of destination products.

Subscription

The subscription ensures you always have our coffee delivered to your home according to your preferences and needs. You can stop it at any time without additional risks and costs. Always at no extra charge you can change your subscription plan at any time, by switching to a different quality of coffee or a larger amount or less. Only comfort and good coffee, with no worries. You will never run out of Caffè Ernani again.

The subscription is automatically renewed upon expiry unless you decide to stop it.

FAQ

If you have doubts, you can try and check our FAQ before contacting us. It could also help to better identify the problem and make more effective our customer service.

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