Shipping and returns

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The shipping of your package

Packages are generally sent within 24 (twenty-four) hours after receipt of payment and are shipped via NEXIVE, for domestic shipments, or GLS, for international shipments.

Domestic shipping costs €6.50 until the cart reaches €55, through which shipping becomes free. Except in these zip codes where delivery is not provided:

ZIP CODE EXCLUDED CITTA’
04020PONZA
04020VENTOTENE
06069ISOLA MAGGIORE 
07020ISOLA DI CAPRERA
07020LA MADDALENA 
07024MONETA
07046ASINARA LANZARETTO
07046CALA REALE 
09014CARLOFORTE 
19025ISOLA PALMARIA 
22060CAMPIONE D’ITALIA
23030LIVIGNO
25050MONTE ISOLA 
28016ISOLA SAN GIULIO 
28838ISOLA BELLA
30013VENEZIA 
30124ISOLA SAN SERVOLO
30124SAN CLEMENTE 
39029STELVIO
39030ANTERSELVA DI MEZZO
57030MARCIANA
57031CPOLIVERI 
57032CAPRAIA ISOLA
57033MARCIANA MARINA
57034CAMPO NELL’ELBA
57036PORTO AZZURRO
57037PORTOFERRAIO
57038RIO MARINA
57039RIO NELL’ELBA
57128ORGONA ISOLA 
58012GIGLIO CAMPESE
58012GIGLIO CASTELLO
58012GIGLIO ISOLA
58012GIGLIO PORTO 
58012ISOLA DEL GIGLIO
58019GIANNUTRI
71040ISOLE TREMITI
80030ROCCARAINOLA
80051AGEROLA
80070BARANO D’ISCHIA
80071ANACAPRI
80073CAPRI
80073MARINA GRANDE DI CAPRI
80074CASAMICCIOAL TERME
80075FORIO
80076LACCO AMENO
80077ISCHIA
80079PROCIDA
90010USTICA
91010FAVIGNANA
91010MARETTIMO
91017KAMMA
91017PANTELLERIA
91017PANTELLERIA AEROPORTO
91023LEVANZO
92010LAMPEDUSA
92010LAMPEDUSA E LINOSA
92010LINOSA
98050ACQUACALDA
98050ALICUDI
98050ALICUDI PORTO
98050FILICUDI
98050FILICUDI PORTO
98050GINOSTRA
98050GINOSTRA DI LIPARI
98050LINGUA
98050LIPARI 
98050PANAREA
98050SANTA MARINA SALINA
98050STROMBOLI
98050VULCANO
98050VULCANO PORTO 
98055CANNETO
98055CANNETO LIPARI
98055PIANOCONTE
98055QUATTROPANI

International shipments have different costs depending on the area:

ZONE ASHIPPING COSTFREE DELIVERY OVER
AUSTRIA
€ 15,00
€ 130,00
BELGIUM
DENMARK
FRANCE
GERMANY
LUXEMBOURG
NETHERLANDS.
ZONE BSHIPPING COSTFREE DELIVERY OVER
GREAT BRITAIN.
€ 29,00
€ 130,00
NORWAY
POLAND
CZECH REP. CZECH REPUBLIC
CROATIA
SLOVAKIA
SLOVENIA
SWEDEN
HUNGARY
ZONE C SHIPPING COSTFREE DELIVERY OVER
BULGARIA
€ 40,00
€ 160,00
ESTONIA
LATVIA
LITHUANIA
PORTUGAL
ROMANIA
IRELAND
SPAIN
ZONE D SHIPPING COSTFREE DELIVERY OVER
FINLAND
€ 50,00
€ 160,00
GREECE
ZONE E SHIPPING COSTFREE DELIVERY OVER
CYPRUS
€ 76,00
€ 160,00
MALTA

Shipping charges include handling and packaging charges and postage.

While any additional customs fees, which may arise during shipment are the responsibility of the customer.

It is not possible for us to group two separate orders placed separately, so shipping costs will be charged for each.

Your package will be sent at your own risk, but special care is taken with fragile items.

The boxes are appropriately large in size and your items are well protected.

In case of Return

In case of Return, the refund of the price paid for the purchase of the product does not include shipping costs, if any, incurred.

Before the expiration of the 14-day period from receipt of the product, you must send us explicit notice to that effect by e-mail to [email protected]. Customer Service will then contact the Customer by communicating the Return Number. You will need to enter your information and return number on the return form you received along with the delivery documents.

The return of the product must take place within 3 working days from the date of receipt of the return number.

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