The shipping of your package
Packages are generally sent within 24 (twenty-four) hours after receipt of payment and are shipped via NEXIVE, for domestic shipments, or GLS, for international shipments.
Domestic shipping costs €6.50 until the cart reaches €55, through which shipping becomes free. Except in these zip codes where delivery is not provided:
ZIP CODE EXCLUDED | CITTA’ |
04020 | PONZA |
04020 | VENTOTENE |
06069 | ISOLA MAGGIORE |
07020 | ISOLA DI CAPRERA |
07020 | LA MADDALENA |
07024 | MONETA |
07046 | ASINARA LANZARETTO |
07046 | CALA REALE |
09014 | CARLOFORTE |
19025 | ISOLA PALMARIA |
22060 | CAMPIONE D’ITALIA |
23030 | LIVIGNO |
25050 | MONTE ISOLA |
28016 | ISOLA SAN GIULIO |
28838 | ISOLA BELLA |
30013 | VENEZIA |
30124 | ISOLA SAN SERVOLO |
30124 | SAN CLEMENTE |
39029 | STELVIO |
39030 | ANTERSELVA DI MEZZO |
57030 | MARCIANA |
57031 | CPOLIVERI |
57032 | CAPRAIA ISOLA |
57033 | MARCIANA MARINA |
57034 | CAMPO NELL’ELBA |
57036 | PORTO AZZURRO |
57037 | PORTOFERRAIO |
57038 | RIO MARINA |
57039 | RIO NELL’ELBA |
57128 | ORGONA ISOLA |
58012 | GIGLIO CAMPESE |
58012 | GIGLIO CASTELLO |
58012 | GIGLIO ISOLA |
58012 | GIGLIO PORTO |
58012 | ISOLA DEL GIGLIO |
58019 | GIANNUTRI |
71040 | ISOLE TREMITI |
80030 | ROCCARAINOLA |
80051 | AGEROLA |
80070 | BARANO D’ISCHIA |
80071 | ANACAPRI |
80073 | CAPRI |
80073 | MARINA GRANDE DI CAPRI |
80074 | CASAMICCIOAL TERME |
80075 | FORIO |
80076 | LACCO AMENO |
80077 | ISCHIA |
80079 | PROCIDA |
90010 | USTICA |
91010 | FAVIGNANA |
91010 | MARETTIMO |
91017 | KAMMA |
91017 | PANTELLERIA |
91017 | PANTELLERIA AEROPORTO |
91023 | LEVANZO |
92010 | LAMPEDUSA |
92010 | LAMPEDUSA E LINOSA |
92010 | LINOSA |
98050 | ACQUACALDA |
98050 | ALICUDI |
98050 | ALICUDI PORTO |
98050 | FILICUDI |
98050 | FILICUDI PORTO |
98050 | GINOSTRA |
98050 | GINOSTRA DI LIPARI |
98050 | LINGUA |
98050 | LIPARI |
98050 | PANAREA |
98050 | SANTA MARINA SALINA |
98050 | STROMBOLI |
98050 | VULCANO |
98050 | VULCANO PORTO |
98055 | CANNETO |
98055 | CANNETO LIPARI |
98055 | PIANOCONTE |
98055 | QUATTROPANI |
International shipments have different costs depending on the area:
ZONE A | SHIPPING COST | FREE DELIVERY OVER |
AUSTRIA | € 15,00 | € 130,00 |
BELGIUM | ||
DENMARK | ||
FRANCE | ||
GERMANY | ||
LUXEMBOURG | ||
NETHERLANDS. | ||
ZONE B | SHIPPING COST | FREE DELIVERY OVER |
GREAT BRITAIN. | € 29,00 | € 130,00 |
NORWAY | ||
POLAND | ||
CZECH REP. CZECH REPUBLIC | ||
CROATIA | ||
SLOVAKIA | ||
SLOVENIA | ||
SWEDEN | ||
HUNGARY | ||
ZONE C | SHIPPING COST | FREE DELIVERY OVER |
BULGARIA | € 40,00 | € 160,00 |
ESTONIA | ||
LATVIA | ||
LITHUANIA | ||
PORTUGAL | ||
ROMANIA | ||
IRELAND | ||
SPAIN | ||
ZONE D | SHIPPING COST | FREE DELIVERY OVER |
FINLAND | € 50,00 | € 160,00 |
GREECE | ||
ZONE E | SHIPPING COST | FREE DELIVERY OVER |
CYPRUS | € 76,00 | € 160,00 |
MALTA |
Shipping charges include handling and packaging charges and postage.
While any additional customs fees, which may arise during shipment are the responsibility of the customer.
It is not possible for us to group two separate orders placed separately, so shipping costs will be charged for each.
Your package will be sent at your own risk, but special care is taken with fragile items.
The boxes are appropriately large in size and your items are well protected.
In case of Return
In case of Return, the refund of the price paid for the purchase of the product does not include shipping costs, if any, incurred.
Before the expiration of the 14-day period from receipt of the product, you must send us explicit notice to that effect by e-mail to [email protected]. Customer Service will then contact the Customer by communicating the Return Number. You will need to enter your information and return number on the return form you received along with the delivery documents.
The return of the product must take place within 3 working days from the date of receipt of the return number.